Example Ceramics · website and enquiry data
Illustrative example: made-up figures
Enquiries are up. Why aren’t sales?
What we can say
- ObservationEnquiries rose from 40 to 70 a month.
- ObservationNew customers stayed between 11 and 13 a month.
- CorrelationThe rise began when a social lead form was added in February.
- Not provenThat the social enquiries are the reason. That needs sales outcomes by source.
What we can’t say yet
Whether the new enquiries are a different kind of request, or were followed up as quickly. The figures cannot show either.
Questions to answer next
Record which source each new customer came from, and check how quickly new enquiries are answered.